Have you ever noticed that certain people repeat the same mistake whenever one or two factors occur? People commonly blame the person when it could also be an event generated problem that would stump every person that encountered it. You see, good problem-solvers consider every possibility. —Ray Newkirk

Sometimes people design processes so poorly that the processes generate a number of complex problems. Not to be outdone, employees respond by generating an abundance of bad will. It’s all in the design. Bad process in, bad attitude out. —RLN