During decision-making we guess a lot. Often we don’t know we are guessing. The problem is we don’t know how to manage the knowledge we have accumulated about the immediate situation. Duessing is not awals better than nothing, especially when we have the knowledge required to avoid guessing. —Ray Newkirk
Building the Systems Management Institute Virtual Learning Center: Mobilizing Innovation and Change for Virtual Learning Success
Systems Management Institute Press · Jun 15, 2001S
Some time ago I was engaged by a CEO of a successful multi-national corporation to assist him with the genesis and introduction of a strategic vision to guide his company into the 21st Century. During this engagement, I observed that he was dissatisfied with the skills of his fast charging managers and executives. Many of his expectations remained unmet. Discussing this problem with him, I painfully realized that many of the skills he needed, the skills many of us had grown up with, had been lost in this new age of universal education and computerized tools. Although we managed to muddle our way through this mess, his management team performed very poorly when it came to communicating and mobilizing innovation and change. With all of their BAs, MBAs and Ph.Ds, they had trouble meeting the performance expectations of the job. On numerous occasions, I was reminded not to write anything above a ninth grade level, even though every one on the team had earned college and university degrees.
Cultivating Potent Leadership
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